Refund Policy: 

BrothersItbd.Net has a simple refund policy. When a customer has paid for a BrothersItbd.Net internet connection, the refund will be processed as follows–

1. Refund will be made within 10 working days.

2. Once installation is done, if the customer wants a refund, then the customer will get back the security deposit money (if applicable).

3. The customer may also get back the extra subscription fee stored in his/her account if applicable.

Delivery Policy:

Within three days, BrothersItbd.Net Online will provide the services to the subscriber BrothersItbd.Net  will notify the subscriber at earliest hours in case of any unexpected delay.

Cancellation Policy:

Cancellation of a connection request will be permitted for the following reasons only –

1. If a customer relocates to a location outside of BrothersItbd.Net coverage area.

2. If a customer remains inactive without renewing within 1 month from being inactive, then the connection will be cancelled and customer have to return the ONU device.

3. If the customer decides to cancel the connection.