You can apply through our website by filling out the online application form or by calling our customer care number. A representative will contact you within 24 hours.

We offer various packages starting from 10 Mbps to 100 Mbps. You can check all available packages and pricing on our [Packages Page].

For home users:

• Copy of NID

• Passport-size photo

• Address proof (e.g., utility bill)

For corporate users:

• Trade license

• NID of owner/authorized person

• Office address details

Installation usually takes 24–72 hours after verification and payment confirmation, depending on your location.

Please restart your router and check the cables. If the issue persists, contact our 24/7 support team via phone or live chat. We will resolve it as soon as possible.

You can pay via bKash, Nagad, Rocket, bank transfer, or directly from our online portal. Details are available on our [Payment Methods Page].

Yes, we recommend using a small backup (UPS or mini-IPS) for uninterrupted service. Our network remains active as long as your router has power.

Absolutely! You can change your package anytime by contacting customer support or through your account dashboard on our website.